Concierge Team Member

Location: 3100 Shore Drive Virginia Beach, VA Reports to: Concierge Services Supervisor FLSA: Non-Exempt (Hourly) Schedule: Full-time and Part-time position : Open, flexible schedule which includes days, nights, weekends and some holidays.

About Us

Founded in 1982, Westminster-Canterbury on Chesapeake Bay is a not-for-profit, faith-based Life Plan Community. Located along the southern shore of Chesapeake Bay, our scenic, resort-style campus is home to a vibrant community of residents and staff who share a passion for service, joy, and well-being.

Our mission? Enriching lives through the power of purpose, belonging, and wellness.

We live our values every day:

• Respect for every person • Passion for what we do • Professionalism in all we do

Apply today and help us bring wellness, joy, and energy to the heart of our community!

As a Concierge Team Member, you will provide professional and courteous customer service to residents, guests and team members. Responsible for all of the tasks at the Courtesy Desk, Concierge, Starfish Pointe and The Hoy Healthcare Reception Desk. Must be flexible with schedule and with rotating from position to position. Maintain knowledge of the WCCB community, its services provided to the residents and team members. Ensure HIPAA compliance and resident confidentiality. Ensure that the reception area and Starfish Pointe are clean and inviting. Provide excellent customer service and to be able to multitask. Always model our core values of respect, passion, and professionalism, and hold others accountable for doing the same

What You'll Do In This Role

• When opening Courtesy and the Hoy Center Desk, must open automatic doors, compile Social Census, and The Hoy Healthcare Center Daily and record the daily events. • Maintain and input resident LOA's in both the Google spreadsheet and EMR system. • At both the Courtesy and Hoy Healthcare Reception Desk be aware of any daily events, scheduled trips for the day, new employee onboarding. • Understand all of the tasks associated with opening and closing of the POS system along with the daily accounting and deposits, including the Resident Banking for The Hoy Center. • Report housekeeping, maintenance or IT issues to appropriate persons including creating tickets in WorxHub and HelpDesk. • Help maintain and ticket merchandise in the store. Inform supervisor of any items needed or requested. • Process mail and packages that are delivered as well as process outgoing packages. • Take and properly process reservations for guest rooms, cot reservations, Reach the Beach, prehab. Manage dry cleaning pickup and delivery. • Provide other Concierge Services as requested. • Assist with projects such as, maintaining the resident photo album, dining comment cards, monthly addendum, resident directory. • Hoy Healthcare Center Reception Desk: • Provides assistance to the Hoy Healthcare Center Administrator • Maintain listing of all discharges; Upload to Pinnacle and email to appropriate contacts [Weekly] • Provides weekly discharge notices to Ombudsman • Manages Office Supply ordering for The Hoy Center • Maintain a current listing of Hoy Center residents and their care plan schedule in accordance with policy and regulations. • All other duties as assigned.