2027 Client Experience Summer Internship Program

UWM's 12-week internship program offers an immersive experience with around 200 interns, job shadowing, access to senior leaders, and extensive networking opportunities. Experience our one-of-a-kind workplace that thrives on collaboration, teamwork, and innovation. This internship is designed to give you a running start, not one that has you running errands.

Our Client Experience team is focused on fostering strong interactions between UWM team members and our clients. At UWM, we prioritize building relationships over transactions and are committed to delivering exceptional client experience in every interaction. The team is composed of several specialized divisions, including but not limited to Client Outreach, Speech Analytics, CX Analytics and Welcome Associates. As a Summer Team Member in CX, you will have the opportunity to make a meaningful impact on our teams and clients.

WHAT WE NEED FROM YOU

• Graduating with a bachelor’s degree in 2027 or 2028 (current junior/senior status) • Pursuing a degree in Hospitality , Communications , Human Resources , Psychology , or relevant degrees. • The ability to work Monday thru Friday, 40-hours a week, fully on-site in Pontiac, MI from May 17th - August 6th • An openness to learning, willingness to be coached, and ability to be flexible in our every-changing industry • Ability to thrive in a team environment • A strong work ethic • A drive to succeed

WHAT YOU WILL BE DOING

CLIENT EXPERIENCE

• Gain insights into each division within our CX Team. • Develop expertise in UWM’s products, services and technologies for our clients. • Programming speech analytics and build reporting for business lanes as it pertains to conversational analytics. • Audit and analyze CX metrics across multiple business units and give feedback. • Analyze Client Request reporting for business units. • Build CX training material. • Apply your skills to improve processes and enhance workflow. • Share ideas, provide suggestions and drive impactful changes. • Design and present business initiatives to leadership.

THE PLACE & THE PERKS

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.