Customer Operations Coordinator
About this role
A family-owned business since 1924, A. Duie Pyle provides a range of integrated transportation and distribution solutions throughout the Northeast. Supported by our vast network of Less-Than-Truckload (LTL) service centers, warehouse facilities, and dedicated locations, we have the ability to offer flexible and seamless integrated solutions tailored to our customer's needs.
Simply put, when it comes to integrated supply chain solutions, Pyle People Deliver. Our promise is to provide outstanding service as it remains to be our first and foremost mission.
Job Summary:
As a Customer Operations Coordinator for Pyle, you will be interact customers, carriers, and warehouses to ensure that shipments are shipments successful with a key focus on speed, accuracy and problem solving.
Responsibilities include, but are not limited to:
• Interacting with customers to accept shipments • Entering, scheduling, and following up on shipments to ensure an optimal customer experience. • Developing and maintaining relationships with load planners and scheduling departments. • Accepting/rejecting shipments and ensure timely tracking updates are completed in partner TMS systems. • Monitoring delivered orders to ensure accurate documentation is received to prepare orders for billing. • Working with partner carriers to gather tracking updates and identify potential exceptions. • Utilizing external systems to schedule pickup and delivery times. • Develop relationships with shipper, consignee, and warehouse scheduling departments. • Collaborating with claims and customer sales representatives during exception management.
Job Requirements:
• Demonstrate a positive attitude; team first mindset • Must be growth oriented, motivated, and have a sense of urgency • Strong communication skills; proficiency in MS Office
The following skillsets are preferred, but not required:
• Entry level understanding of the trucking industry • We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.