Technical Implementation Manager
About this role
Technical Implementation Manager
Schaumburg, IL, hybrid. Full time. Occasional travel for customer training and go-lives
About Aptaero
Aptaero is a B2B SaaS company delivering mission-critical technology for airlines and airports. Our platforms support airline departure control and passenger handling, as well as secure access solutions for airports. We operate in highly regulated, operationally sensitive environments where reliability, security, and trust are essential.
Our systems are part of the daily rhythm of aviation operations and support journeys that millions of passengers rely on every day.
About the Role
You will own customer implementations from the sales handoff through go-live, 30 days of post-launch support, and a documented transition to Support and Account Management.
This is a hands-on individual contributor role with no direct reports. You will personally configure systems, prepare and import data, run testing, and train users. You will also manage the project plan, timelines, and customer communication. As a general guide, about 70% of the role is delivery work and 30% is project management. You will work through our admin tools; coding is not required.
Good implementations start with understanding what the customer is deploying our software to do: the operational problem, the workflows they run, and the environment they run in. You will configure to the customer's operation, not just to the spec.
Projects vary in size and complexity. A full customer implementation may take several months. Adding a module for an existing customer may take a week or two. You will manage several projects at different stages and help the team prepare for upcoming work.
What You Will Do
Configure and deliver implementations
• Learn the customer's operation and workflows, then translate their requirements into system configuration and a practical implementation plan. • Configure airlines, airports, stations, users, business rules, and integration settings. • Prepare, validate, and import the customer's reference and operational data. • Write test scripts and run functional testing and customer user acceptance testing. Document defects and verify fixes. • Prepare training materials and train end users and administrators, remotely or on site. • Plan and carry out cutover, go-live, and 30 days of post-launch support. • Complete a documented handoff to Support and Account Management.