Sr. Solutions Architect, Edwin AI

About Us:

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This position is located in Pune / Bangalore. You'll be working in a major tech center of Pune, India. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.

To learn more about life at LogicMonitor, check out our Careers Page.

What You'll Do:

LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.

Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row!

The Sr. Solutions Architect, Edwin AI supports the Professional Services (PS) organization as advisor across all regions and Edwin AI projects, directly supporting complex engagements and providing oversight on less complex ones. This role acts as global delivery expert responsible for defining, capturing, and sharing best practices, acting as the primary conduit between Professional Services and Edwin AI product teams. This Edwin AI architect is accountable for multiplying team expertise by mentoring regional teams and ensuring consistent high-quality delivery across all geographies.

Here's a closer look at this key role:

• Regularly interacts with LogicMonitor existing customers to scope implementations, technically assess the feasibility and approach for customer monitoring and Edwin AI use cases and integrations, in close alignment with the Edwin Product team • Act as Edwin AI delivery expert responsible for defining, capturing, and sharing best practices, acting as the primary conduit between Professional Services and Edwin AI product teams • Define, develop, build and maintain best practices for Edwin AI deployments; share expertise by mentoring regional teams and partners as necessary • Ensuring consistent high-quality delivery of Edwin AI across all geographies • Build and/or oversee accurate estimates for services proposals, including hours effort, timeframe and pricing with Sales, CS and customers to develop detailed Statements of Work (SOWs) and design documentation • Regularly perform post-sales discovery and design of custom solutions with customers (requirements gathering, researching, prototyping and design documentation) • Works collaboratively with the Project Management and Solutions Engineer teams to guide post-sales services delivery, aligning project team to SOW deliverables, scope of engagement, and technical escalations (where necessary) • Assist regional Solutions Engineers with deployment of tasks and solutions during PS engagements; focus on the most complex engagements with oversight on less complex engagements • Regularly review Edwin AI and core LogicMonitor platform product updates and consult with other SAs on services approach for new features and enhancements • Work closely with PS leadership to drive value in PS offerings and where required make adjustments to current packages to ensure both value to the customer at a price that is commensurate to the level of effort required to deliver the offering • Work closely with Edwin AI product teams to evaluate product direction, raise product issues and provide customer feedback to help drive the product roadmap; participate in Customer advisory boards as needed

What You'll Need:

• Bachelor's Degree or higher in computer science or related field • 4+ years experience of working as an IT professional supporting one or more domains of IT infrastructure: server, network, security, storage, virtualization, cloud leveraging best practice processes such as ITIL; software development experience in commercial or enterprise applications • 3+ years experience in one or more programming languages: Python, PowerShell, Java or Groovy; Familiarity with HTTP, JSON, RegEx, REST APIs, OIDs and MIB files • Advanced knowledge of artificial intelligence, deep learning architectures and algorithms, leading large language models and autonomous agent frameworks • Subject matter expertise in one or more IT operations domain(s): Windows/Linux server, networking, security, storage, virtualization or cloud (AWS / Azure / GCP) • Experience with IT monitoring tools (LM, SolarWinds, Nagios, ScienceLogic, Zenoss, etc.) • Experience with IT operations workflows with the ability to document and map into required platforms • Experience in a customer-facing, professional services or consulting role • Excellent oral and written communication skills, and the ability to present and communicate to both technical and non-technical audiences at the appropriate level • Able to work both independently and as part of a team of strategic thinkers • Exceptional troubleshooting and customer-handling skills • Willingness to travel (up to 25%)

Nice to Have

• ITIL Foundations certification • Background in cognitive architectures or multi-agent systems • Experience with large-scale, enterprise software implementations • IT certification(s): AWS Certified Solutions Architect, CCNA, MCSA, RHCSA or equivalent • Previous software development or consulting / services experience • Specific experience with Logicmonitor at an admin level is highly desirable • Previous integration experience with ITSM platforms is a plus • Previous integration experience with ServiceNow is highly desirable • Experience in facilitation, training, mentoring technical professionals

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