Business Process Specialist

About CAMP Systems: At CAMP Systems, we are the trusted leader in aircraft compliance and health management, proudly serving the global business aviation industry. With over 20,000 aircraft and 33,000 engines supported on our cutting-edge platforms, and partnerships with more than 1,300 maintenance facilities and parts suppliers worldwide, we're shaping the future of aviation technology. Since our founding in 1968, we've grown to a dynamic team of 1,600+ employees across 14 locations globally-all united by a passion for innovation and excellence.

Our Mission & Vision: We connect the aviation industry through smart technology to make flight safer and more efficient, driving the future of aviation with intelligence and exceptional customer experiences.

Our Values & Excellence Mindset: We are customer obsessed, trust-driven, owners of our work, stronger together, constantly curious, and boldly innovative.

What You Will Experience in This Role:

CAMP Systems is seeking a data-driven Business Process Specialist to optimize the processes, systems, and reporting that support our Aircraft Health Management (AHM) Sales organization.

In this role, you'll partner with Sales, Operations, Customer Success, Finance, and IT to improve workflows, enhance CRM processes, develop reporting, and identify opportunities to increase efficiency across the customer lifecycle. You'll serve as the operational bridge between Sales and Operations, ensuring teams have the tools, data, and processes needed to deliver an outstanding customer experience and support continued business growth.

Responsibilities:

Sales Operations & Process Improvement:

• Support day-to-day sales operations, including onboarding, ownership transfers, quoting, pipeline management, and customer engagement. • Partner with Sales leadership to improve workflows, resolve process issues, and increase operational efficiency. • Serve as the primary resource for process-related questions across Sales, Account Management, Finance, and Operations. • Support sales forecasting, territory planning, and quota administration.

Process Documentation & Systems:

• Design, document, and improve standardized business processes across HubSpot, Acumatica, and related business systems. • Develop and maintain SOPs, process documentation, training materials, and workflow maps. • Partner with IT to improve system functionality, data integrity, and process automation. • Define and monitor service level metrics and operational standards.