AR Credit Card Officer

Job Description

Join Our Team as an SSC AR Credit Card Clerk L1 – Drive Accuracy and Support in Finance Operations!

Are you passionate about finance, customer service, and ensuring accurate transaction processing? We are looking for a talented SSC AR Credit Card Clerk L1 to join our Billing team within the broader Finance function. In this role, you will play a key part in supporting day-to-day credit card-related Accounts Receivable activities in our Shared Service Center, ensuring compliance, accuracy, and excellent service.

Key Areas of Responsibility

• Administer and respond to routine enquiries regarding credit card transactions and charges • Process credit card transactions submitted for payment through banking platforms • Support the processing of credit card refunds in accordance with company procedures • Allocate credit card payments against the appropriate customer accounts and debts • Assist in investigating basic transaction discrepancies and payment issues • Support chargeback administration activities and documentation gathering • Process penalty charge transactions and related customer account updates • Maintain accurate records of credit card transactions and customer communications • Liaise with internal departments to resolve routine payment-related queries • Ensure compliance with company policies, internal controls, and applicable regulatory requirements • Support month-end activities and operational reporting requirements • Escalate complex issues and exceptions to senior team members when required • Contribute to maintaining accurate and up-to-date process documentation

What We’re Looking For:

We are seeking a detail-oriented and proactive individual who is eager to grow in a finance support role. You should be comfortable handling routine administrative tasks, communicating effectively with both internal teams and customers, and maintaining a high standard of accuracy in all your work. The ideal candidate thrives in a collaborative environment and is committed to upholding compliance and internal controls.

Ideal Experience

• Finance, Commerce, or Business Administration Degree, or currently pursuing a relevant qualification • Experience in Accounts Receivable is a plus • Basic experience in accounting

Skills & Competencies

• Ability to quickly become a proficient user of Oracle Financial Applications • Good communication skills • Good knowledge of Google and Microsoft tools (Excel is required) • Account analysis • Problem-solving • Attention to detail • Fluent in English