Spanish & English Customer Service Representative
About this role
Spanish & English Customer Service Representative
Position: Customer Service Work Model: On-site Language: Spanish & English Work Schedule: Monday to Sunday, 08:00–21:00 Days Off: 2 rotating days Attendance Bonus: €25 per 11months
Start date: 8/10/2026
Key Responsibilities
• Provide customer support via calls, emails, and chat. • Handle information and sales inquiries, as well as complaints. • Manage sensitive and escalated customer cases. • Create, modify, and cancel customer bookings. • Support ticket issuance, modifications, and cancellations. • Provide accurate, real-time information to customers. • Deliver a positive customer experience and tailored solutions.
Requirements
• Minimum 6 months of Contact Centre experience – mandatory. • Fluent in Spanish and English . • Previous tourism or travel experience is an advantage. • Experience with Sabre, Amadeus, or Galileo is preferred. • Strong communication, empathy, and teamwork skills. • Flexibility to work rotational shifts.
Location: Lisbon, Portugal Relocation Support: Not provided
Accepted Documents: EU ID, Portuguese Residence Card, Manifestação de Interesse, or qualifying valid/expired Type D work visa documentation with AIMA appointment and NIF.