Ice Cream Store Manager

Are you looking for a hands-on, management opportunity that is both fun and challenging? Do you have what it takes to successfully manage and have meaningful influence over a team? Sundae (sundaeicecream.com) is looking for the right candidate to join our tight-knit and ambitious leadership team!

• Annual compensation range: $60,000-$65,000 • Annual reviews and performance-based raises • 3 weeks of Paid Time Off each year, with rollover opportunity • Group Health Plan benefit (50-100% employer contribution to premiums) • Dental Plan benefit (50-100% employer contribution to premiums) • Free treats & product discounts • Individualized mentorship and growth opportunities • Fitness reimbursement benefit • Housing opportunity available (short or long-term, approx. 40-mile commute from work location)

Who are we?

Sundae is an established artisan ice cream business with exciting growth opportunities on the horizon and a simple mission—To Share Joy, One Scoop at a Time. We are a friendly face, a familiar product, a welcoming smile, and part of the community. We strive to be “THE place to work” and do so by providing a fun workplace, career advancement, and community involvement. Sundae is the team you can depend on and the company to which you can entrust your career.

Learn more about Sundae here: Sundae Ice Cream | Small-Batch Artisan Ice Cream

Who are we looking for?

We are searching for a candidate who is:

• Highly skilled in customer service and serves others enthusiastically • A compassionate leader who leads by example and welcomes the challenges of managing others • Self-motivated and can manage autonomously • Organized and time/task management focused • A passionate people coach and teambuilder • Coachable and receptive to feedback • A great team player with a collaborative management style

**This could be your debut opportunity to enter the management field for the first time, or a new challenge if you are currently in a leadership role and looking for growth. We are eager to invest in a great fit and let your talent shine.

Store Manager Responsibilities:

• Lead a team of 8-15 staff by demonstrating exemplary customer service, portion control, and presentation, all while maintaining the upmost professionalism in a high volume, quick service environment • ·Uphold Sundae’s standards by promoting a culture of continuous improvement with a constant focus on SOP execution, customer satisfaction, and employee retention • Confidently cultivate and grow a team by regularly assessing and developing direct reports to ensure they are engaged and motivated with a constant focus on being an exceptional employer • Efficiently recruit, hire, train and retain talented employees • ·Provide regular and effective feedback to direct reports, complete performance reviews, and administer disciplinary actions when necessary • Support business requirements by being available for on call and emergency coverage • Sustain operational inventory levels by placing regular vendor orders, monitoring waste, controlling portion sizes, and accurately tracking outgoing and incoming transfers • Manage high-quality waffle cone, topping, and sauce production while meeting fluctuating volume demands • Maintain exceptional cleanliness, organization, and appearance throughout the store • Monitor seasonal sales trends to ensure operational success through adequate staffing that meets labor cost metrics • Meet or exceed food safety requirements as established by local and state health departments and industry best practices; food safety management and HACCP certifications may be required • Intentionally interact with the local community to maintain strong ties and foster connections • Collaborate closely with the Production Manager to ensure cohesive retail and production operations, supporting consistent product quality and operational success. • Participate in and contribute to regular staff, management, and leadership meetings • Perform administrative tasks required for retail operations, including but not limited to bank deposits, payroll reporting, and scheduling