Front Desk Associate

About the role

Digs Long Grove, a premier dog daycare and boarding kennel, is seeking enthusiastic, motivated, hospitality-minded Front Desk Associate to join our front desk team. We are looking for reliable, organized individuals with a passion for elevated customer service and hands-on animal care.

The ideal candidate is friendly, warm, courteous, and professional, with the ability to interact confidently with people of all ages, as well as dogs and cats. A strong work ethic, upbeat attitude, and attention to detail are essential.

Position Overview

This is a hands-on position that supports the daily flow of business while delivering an exceptional experience for clients and their pets.

Responsibilities

• Providing outstanding customer service and exceeding client expectations • Maintaining a clean, organized, and welcoming lobby and front desk area • Following all standard operating procedures • Managing check-ins, scheduling, and POS transactions • Handling dogs of all sizes and energy levels, including large and boisterous dogs • Assisting with animal care • Communicating clearly and professionally with clients and team members

Qualifications

Preferred Experience

• Experience working with dogs • Comfort handling large, energetic dogs • Prior hotel front desk, reception, scheduling, or check-in desk experience is a plus • Basic canine behavior knowledge

Ideal Candidates Will Have

• Strong customer service and reception skills • Excellent verbal and written communication • Organized, task-oriented, and detail-oriented • Reliable with strong time management skills • A welcoming disposition and positive attitude • Genuine love and respect for all animals

What to Expect When Applying

• Phone screening regarding your application. • An in-person interview to meet the team, tour the location, and get a glimpse of what your day-to-day will be like. • Orientation and training classes covering company policies, procedures, dog body language, and behavior.

What We Offer

At Digs, we take care of our pack. Dental and vision benefits kick in shortly after your start date, and at 90 days you're eligible for a 401(k) with up to 4% company match. At 6 months, medical benefits become available to full-time teammates, and after one year you can join our DigIn Shared Ownership Program — because we believe the people who build Digs should share in its success. Many locations also offer teammates discounted DayPlay as a little extra perk.