Field Consultant

Company Description

Who We Are

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce cost, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.

Job Description

Are you looking for a new opportunity?

If you have experience in automotive technical evaluations, then we may be looking for you.

What We Are Looking For:

• Do you currently or have you in the past been an ASE certified technician? • Do you like to perform vehicle inspections to evaluate customer concerns, vehicles, and repair processes? • Do you like to work on all technical aspects of a case, assisting in compiling and checking data and information? • Do you like working to specific objectives?

If your answer is yes to the questions listed above, MSX might have the right opportunity for you! We are expanding one of our signature programs and are looking for automotive technical experts who can assist legal counsel in warranty litigation matters concerning automotive technical issues, liaise with legal counsel to coordinate and participate in lemon law seminars and perform vehicle inspections to evaluate customer concerns, vehicles, and repair processes. Your day to day will include local travel to designated dealerships, reviewing technical cases and reporting to legal counsel the findings as well as supporting legal case compilation.

The Lead Technical Litigation Support Specialist tasks are:

• Participate in discussions, meetings and act as a subject matter expert. • Evaluate cases on technical merit. • Perform vehicle inspections to evaluate customer concerns, vehicles, and repair processes • Report out on all evaluations and technical inspections

What We Have to Offer: