Jennie Care Medical Assistant (CMA/MA)

Provides patient care in an office setting under the supervision of the medical provider. Meets the communication needs of the patient / family and medical provider. Maintains and follows regulatory requirement and policies and procedures. Communicates with medical providers and staff about patient's clinical condition.

Customer Services:

• Welcoming patients and visitors. • Answering and referring inquiries within scope of practice. • Telephone: Answers telephone, processes call, and document appropriately within medical records. Returns all messages in a timely manner. • Maintains communication between medical staff, administrative staff, and/or patient/families.

Clinical Services:

• Maintains and updates medical records. • Appointment Scheduling. • Facilitates medical requests, to include but not limited to, refill requests, work / school notes, and form completion. • Scans and uploads patient clinical documents into medical chart. • Process and coordinates all medical provider orders to include but not limited to, diagnostic, referral, pharmaceutical and surgical services. • Reviews daily provider schedule and ensure all supplies and medical records are ready for patient and provider encounters. • As directed by medical provider and within scope of practice, provide patient education.

Environmental Services:

• Ensures all equipment in exams and surgical rooms are clean and properly set up. • Contributes to the overall cleanliness and appearance of personal work space and department. • Monitors clinical supply levels in exam rooms and stock room and requests when needed. • Maintains all clinical equipment. Evaluates all equipment for damage or maintenance needs and reports when needed.

Required Experience

• Minimum Education: Graduate of a medical assistant program • Work Experience: Previous experience in medical practice is preferred • Required License/ Certification/Registration: Basic Life Support Certification

*Registered with American Medical Technologist or Certified with American Association of Medical Assistants Preferred*

Skills:

• Communication Excellence • Knowledge and ability to work in accordance with accepted clinical standards • Ability to work tactfully and effectively with patients, family members, other employees and physicians. • Administering medications to include injections • Collecting lab samples • Wound care • Word Processing / Computer • Strong customer service • Multi-tasking • Time Management • Organization • Attention to Detail • Professionalism / Positive Attitude • Quality Focus • Adaptability