FOOD SERVICE ASSOCIATE
About this role
Job Summary/Overall Objectives
Performs a variety of duties in operational support of the Food and Nutrition Department which includes cleaning, ware washing, serving, food preparation, food transport, and stocking of supplies.
Essential Job Functions
• Patient and Retail Services • Works various stations in patient meal service area. • Delivers carts, meals and supplies to patient units. • Performs dishwashing and pot washing. • Serves food in the retail areas. • Stocks supplies throughout the department. • Fills in for cross-trained roles in the department. • Regulatory/Sanitation • Maintains work area in a sanitary manner; completes cleaning duties. • Prepares, serves, and stores foods according to HACCP guidelines. • Practices good hygiene including hand washing, wearing hair restraints, and glove usage. • Utilizes FIFO when obtaining foods from storage areas. • Takes and records temperatures of food during meal periods. • Checks sanitizer in pots area with test strips and records at each fill. • Records dish machine temperatures each meal period. • Uses two patient identifiers when delivering trays to patients. • Safety • Uses equipment in a safe manner; reports any issues immediately. • Cleans equipment according to established guidelines. • Refers to and follows MSDS guidelines for chemical usage and storage. • Uses proper body techniques in lifting, carrying, pushing and pulling. • Service Excellence • Performs excellent customer service skills with all customers and coworkers. • Answers questions about prepared café food items. • Handles service recovery immediately or involves supervisor as needed. • Receives and distributes all messages in a timely manner • Other duties as assigned.
Competency and Experience [Knowledge, Skills and Abilities]
Required Qualifications/Experience
• High School Diploma, GED or higher level of education. • Zero (0) to One (1) year of experience in food service, sanitation, or service industry. • Strong leadership ability, good organizational skills, independent and critical thinking skills, sound judgment, and knowledge of legal aspects and liability of nursing practice. • Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.
Preferred Qualifications/Experience
• One (1) to Three (3) years' experience in Food Service. • Experience in Healthcare setting.
License, Certification & Clearances
• ServSafe Food Safety Certification preferred. • Act 34-PA Criminal Record Check from the PA State Police system