Patient Liaison (Patient Recruiter)

Alcanza is a growing multi-site, multi-phase clinical research company with a network of locations in AL, AZ, FL, GA, IL, MA, MI, MO, NV, VA, SC, TN, TX and Puerto Rico. We have established a strong presence across Phase I-IV studies and several therapeutic areas including vaccine, neurology, dermatology, psychiatry, and general medicine. Join us as we continue to grow.

The Patient Liaison is responsible for supporting onsite patient recruitment efforts by conducting pre-qualification, pre-screening, and scheduling activities to ensure a smooth and efficient enrollment process.

Key Responsibilities Essential Job Duties:

• Execute onsite patient pre-screening and a focus on pivoting qualified patients into active studies for dedicated and local sites should patient be willing to travel. • Evaluate eligibility of potential subjects through methods such as screening interviews, reviews of medical records, or discussions with site clinic staff. Support patient path to enrollment, managing all follow up and communication including reminder calls, rescheduling, etc. • Monitor/manage onsite patient screening visit schedule – schedule/ reschedule appointments as needed or requested. • Own No-Show/DNQ tracking, triaging, optimization. • Capture/manage inbound physician referral leads. • Address and resolve patient barriers to study entry by leveraging knowledge of site or sponsor-provided support services, such as transportation assistance and reimbursement programs. • Ensure timely and consistent updating to Clinical Conductor/CTMS – updating patient touches/patient profile statuses, etc. • Create targeted call lists based on i/e criteria in CTMS to best target patient populations for call efficiency. • Position shares accountability for regional recruitment results. Drive screening numbers to meet recruitment goals set by leadership. Assist with collection of performance metrics related to attribution capability for screening visits. • Immediately notify RSLs and/or recruitment leadership of any barriers and/or challenges to screens scheduled or completed. • Acquire and continuously update knowledge of clinical research studies, including detailed understanding of their inclusion and exclusion criteria. • Manage patient portal leads (central campaigns) to include review, calling and updating patient leads. • Monitor status of Refer-A-Friend campaigns • Represent company with HCP referral partners for local support and relationship management. • Support planning and participate in local community outreach events to engage/educate patients about clinical trials, as needed. • May assist with new recruiter training and retraining of current team members. • Perform all other duties that may be requested or assigned.

Skills, Knowledge and Expertise Minimum Qualifications : A high school diploma, or equivalent, AND a minimum of 5 years’ experience in a healthcare, call center, or medical research environment, or a similar field, or an equivalent combination of education and experience, is required. MA, CNA, LPN/LVN, EMT or other medical license is preferred. Experience with therapy areas, customer service, calendar management /scheduling and CTMS (Clinical Trial Management System) experience is highly preferred. Bi-lingual (English / Spanish) proficiency is a plus.