BMV Customer Service Representative 2
About this role
Work for Indiana
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
About the Bureau of Motor Vehicles (BMV):
The Bureau of Motor Vehicles delivers exceptional, customer focused services built on choice, innovation, and genuine care. We strive to be a trusted partner to every Hoosier by investing in our people, fostering growth, and developing future leaders who drive excellence and a strong culture of service.
Role Overview :
Customer Service Representatives 2 administer and evaluate driving exams and assist customers with titles and registrations. You will calmly and patiently evaluate customers’ knowledge and ability to adhere to traffic laws. When you are not facilitating these exams, you will be at the front line, processing transactions for customers.
This position serves at the Pine Valley BMV branch location in Fort Wayne, Indiana. Branch hours are:
• Sunday: Closed • Monday: 8:00 am - 5:30 pm • Tuesday: 8:00 am - 5:30 pm • Wednesday: Closed • Thursday: 8:00 am - 5:30 pm • Friday: 8:00 am - 5:30 pm • Saturday: Closed
Salary:
The salary for this position traditionally starts at $31,668.00 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package.
A Day in the Life:
The essential functions of this role are:
• Administer skills tests and evaluate driving skills. • Assist customers with vehicle/watercraft titles and registration needs. • Maintain compliance with all laws of the State of Indiana relative to the operations, licensure, and registration of personal motor vehicles. • Attend training classes and/or take certification tests as required. • Maintain privacy of customer and all related records. • Substitute for Customer Service Representatives as needed.
The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.