IT Field Support Specialist II

IT Field Support Specialist II needed in Columbia, MD!

TS/SCI with active polygraph required!

Are you ready to make a meaningful impact with a company that values your technical ambition?

Join us and experience a company where your contributions truly make a difference!

Key Responsibilities:

· Advanced Technical Support:

Deliver Tier 2 and 3 support for computer workstations, servers, printers, peripherals, and teleconferencing equipment both on-site and remotely. Troubleshoot, repair, and test hardware to minimize downtime and maximize performance.

· Site Surveys & Documentation:

Conduct comprehensive site surveys to assess existing configurations and user requirements. Prepare detailed documentation, including diagrams and configuration changes, to ensure transparency and repeatability.

· Hardware Acquisition & Installation:

Analyze current and future hardware requirements. Prepare technical specifications for hardware procurement and develop detailed installation schedules to streamline deployment.

· Project Support & Reporting:

Prepare and deliver site installation and test reports. Support network upgrade initiatives by installing and configuring new hardware and associated cabling.

· Custom Cabling & Integration:

Build and install specialized interconnecting cables as required for unique site needs or hardware integrations.

· Training & User Enablement:

Train site personnel in the proper use and maintenance of hardware, empowering users to get the most from AT&T's IT resources.

· Infrastructure Maintenance:

Maintain and support government and/or vendor-manufactured fiber optic modems, multiplexers, fiber optic/Ethernet cables, and telephone systems to ensure robust and reliable connectivity.

· Operational Excellence:

Adhere to standard operating procedures, utilizing ticketing systems for issue tracking and documentation to ensure efficient and effective IT service management.