Application Production Support Technician

Every moment counts. Especially those you live to the fullest. Welcome to Consort Group.

For over 30 years, Consort Group has been helping companies leverage their data and infrastructure. It is backed by two leaders, Consortis and Consortia, and places people and social responsibility at the heart of its values.

This is your future team

Established in 2021, Consort Portugal supports the strategic offshoring choices of our clients, particularly in Europe, and brings our expertise in infrastructure services to the Portuguese market. With a team of around 45 employees, our Service Center based in Porto is developing a dynamic nearshore business, offering the French and European markets an environment of excellence and high potential.

Application Production Support Technician

This is your mission

Are you passionate about application support, production environments, and financial systems? Then this position is for you.

As an Application Production Support Technician , you will be responsible for ensuring the stability, availability, and performance of critical trading, risk, and P&L applications. Working within a global support organization, you will act as a key point of contact between business users, infrastructure teams, and development teams, ensuring seamless service delivery and rapid incident resolution.

Build side:

• Contribute to the implementation and enhancement of production support processes. • Analyze change requests and coordinate application releases. • Assist in validating application connectivity, performance, and security controls. • Develop automation scripts and tools to improve operational efficiency. • Participate in Proof of Concepts (PoCs) and continuous improvement initiatives. • Support monitoring framework enhancements and alerting strategies. • Collaborate with development teams to improve application supportability. • Contribute to knowledge management and operational documentation.

Run side:

• Provide Tier 2 and Tier 3 support for business-critical applications. • Monitor application health and proactively identify potential issues. • Investigate, troubleshoot, and resolve incidents within agreed service levels. • Perform root-cause analysis and implement preventative actions. • Manage incidents, service requests, and problem records through ServiceNow. • Support production releases and deployment activities. • Coordinate with global support teams to ensure continuous service coverage. • Produce post-incident reports and communicate effectively with stakeholders. • Participate in on-call and production support rotations when required.