Care Coordinator (Medical Receptionist/PSR)

Overview

HPRC Physical Therapy , a member of the Confluent Health family, is looking for a Full Time Front Desk Medical Receptionist to join our South Leawood team!

At Confluent Health and our family of affiliated brands, Care Coordinators are the heartbeat of the clinic . T he y are the first voice a patient hears and the first face they see. You set the tone for the entire patient experience: organized, warm, and professional from the very first call through every visit. This is a fast-paced, multi-tasking role where no two days look the same , and where your ability to stay calm, follow through, and take ownership makes a direct impact on patients and the clinical team.

What we offer:

• Health, Dental, and Vision Insurance • Paid Time Off • Family Building and Parental Leave Benefits • 401(k) with employer matching up to 4% • Structured onboarding with a 30/60/90-day development plan and ongoing support from clinic leadership • Clear growth pathways; many of our front desk team members have advanced into clinic management, operations, and leadership roles • A collaborative team culture where no one is left on an island; you'll have access to leadership and a built-in buddy system across clinic locations

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources • Manage front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls • Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps • Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits • Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed • Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation

Qualifications

• High School Diploma or GED • Experience in a medical front desk, healthcare reception, physical therapy, chiropractic, dental, or similar clinical office setting preferred but not required. • Strong communication, organization, multitasking, and follow-up skills • Comfort using computers, phones, scheduling systems, electronic medical records, email, and basic spreadsheets • Ability to discuss payments, scheduling expectations, and basic insurance information with professionalism • A calm, patient-centered approach with strong attention to detail and a willingness to help the team