Customer Service Supervisor

Soar with us at Wawa.

We believe we can make life a little better every day – one smile, hoagie, or experience at a time. And there’s one secret ingredient that truly sets Wawa apart: Our Associates. At Wawa, you’ll be part of a caring team that’s dedicated to helping all of us fly high – together. We’re team players, day-brighteners, and go-getters: and we know that Wawa is a place where we can build skills to thrive and open doors to new career opportunities. We’re proud to be a part of a winning team of Associate owners who shape our success. We’re committed to helping our communities and one another at every turn, because we know that when we fly together, there’s no limit to how far we can go. Ready to be part of a team that helps you reach new heights? Join our flock and get ready to soar.

As a Customer Service Supervisor (CSS) , you are a motivated leader who plays a key role in supporting store operations . You’ll work side-by-side with peer supervisors and store leaders to deliver excellent customer service, boost sales, and keep the store safe, organized and fully stocked .

What You’ll Do:

• Deliver outstanding customer service and resolve inquiries promptly. • Support and collaborate with leadership team to achieve store goals in sales, expenses, A ssociate retention and training. • Lead, motivate, and train A ssociates to drive sales and performance during shift . • Ensure consistent execution of customer service programs , policies , and store technology components. • Manage cash processes, inventory, vendor check-ins, and store safety. • Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need .

Benefits:

• We are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally. At Wawa, extensive benefits are available to Wawa Associates. These include medical , dental , vision and mental health benefits, ESOP (Employee Stock Ownership Plan), 401(k) + matching, Education Assistance Program, store discounts, paid time off, paid parental leave , and access to additional benefit and wellness programs. • Eligibility for Wawa Benefits is defined under the terms of the plan(s)

Qualifications:

• High School Diploma or GED equivalent • Must be 18+ years old with reliable transportation • Flexible availability to work various shifts , including weekends, and holidays, to meet business needs • Supervisory experience, ideally in retail or food service environment s, is a plus • Strong customer service, relationship-building, and communication skills