Abuse Investigator - Scams & Fraud

Accountabilities: • Investigate potential scams and financial fraud involving AI products, including complex, coordinated, or emerging abuse patterns.

• Analyze available evidence and document clear, defensible investigative findings while distinguishing substantiated abuse from legitimate activity. • Assess urgent and ambiguous cases and recommend proportionate actions based on the available evidence and associated risks. • Communicate findings, uncertainty, investigative reasoning, and recommendations clearly to leadership and technical and nontechnical stakeholders. • Collaborate with cross-functional teams to improve investigative practices and strengthen responses to emerging scams and fraud. • Adapt investigative approaches as new tactics, technologies, products, and abuse patterns develop. • Contribute insights that can support the development of effective policies, processes, and scalable safety measures.

Requirements

• At least 5 years of experience investigating online scams, financial fraud, cybercrime, or related forms of online abuse. • At least 2 years of experience conducting applied abuse research or improving investigative methodologies and practices. • Strong understanding of online scams and financial fraud, with the ability to adapt as tactics and risks evolve. • Strong technical and analytical capabilities, including the ability to work with complex information and learn new investigative tools. • Demonstrated ability to make careful judgments using incomplete, conflicting, or ambiguous evidence while clearly communicating the limits of conclusions. • Strong written communication skills, with the ability to produce clear, well-supported reports and explain findings to both technical and nontechnical audiences. • Understanding of how AI products can be misused and the ability to adapt investigative approaches as products and associated risks change. • Relevant language or regional expertise is an advantage. • Strong judgment, attention to detail, collaboration, and the ability to manage time-sensitive investigations.

Benefits

• Base salary of $158,400–$320,000, with compensation varying based on factors such as market location, job-related knowledge, skills, and experience. • Equity and performance-related bonuses for eligible employees. • Medical, dental, and vision insurance for employees and families, with employer contributions to Health Savings Accounts. • Pre-tax Health FSA, Dependent Care FSA, and commuter benefit options. • 401(k) retirement plan with employer match. • Paid parental leave of up to 24 weeks for birth parents and 20 weeks for non-birthing parents. • Paid medical and caregiver leave of up to 8 weeks. • Flexible PTO for exempt employees and up to 15 days annually for non-exempt employees. • 13+ paid company holidays, additional coordinated office closures, and paid sick or safe time in accordance with applicable laws. • Mental health and wellness support. • Employer-paid basic life and disability coverage. • Annual learning and development stipend. • Daily meals in offices and eligible meal delivery credits. • Relocation support for eligible employees. • Additional benefits may include charitable donation matching and wellness stipends. • Opportunity to work on complex investigations involving scams, fraud, online abuse, and emerging AI-related risks. • Collaboration with cross-functional teams and leadership in a rapidly evolving technology and safety environment. • Support for professional development and continued investigative expertise.