Document Management/CAD Technical Consultant

Accountabilities: • Lead end-to-end ServiceNow implementations from requirements gathering and solution design through configuration, testing, deployment, and ongoing delivery.

• Serve as a hands-on technical owner, balancing technical leadership with platform development and configuration responsibilities. • Configure and customize ServiceNow applications using established best practices across workflows, business rules, integrations, and data models. • Partner directly with business stakeholders and project teams to understand requirements and translate them into scalable ServiceNow solutions. • Support implementations across ServiceNow modules, including ITSM, CSM, HRSD, and custom applications. • Provide technical guidance on platform architecture, data structures, integration patterns, and solution design. • Contribute to project planning, delivery timelines, risk identification, and mitigation activities. • Ensure solutions align with ServiceNow standards for performance, scalability, security, and long-term maintainability. • Provide technical guidance and mentorship to junior consultants when needed. • Contribute to delivery methodologies, technical best practices, and continuous improvement across consulting engagements.

Requirements:

• 5+ years of hands-on experience delivering ServiceNow implementations. • Proven experience managing full lifecycle ServiceNow implementations from requirements through deployment. • Strong understanding of the ServiceNow platform, including configuration, customization, workflows, business rules, data structures, and integrations. • ServiceNow Certified Application Developer (CAD) certification is required. • One or more ServiceNow CIS-level certifications in any module is preferred. • Experience with Document Management and CAD-related solutions within ServiceNow is required for the role. • Ability to take ownership of technical delivery while collaborating effectively with project managers, business stakeholders, and other technical teams. • Strong understanding of integration patterns and the ability to design solutions that are scalable and maintainable. • Excellent communication and interpersonal skills, with confidence working in client-facing and cross-functional environments. • Strong problem-solving skills, curiosity, adaptability, and attention to technical detail. • Consistent availability, reliability, professional accountability, and the ability to manage responsibilities independently in a remote environment. • Collaborative mindset with an interest in mentoring colleagues and contributing to shared delivery standards.

Benefits:

• 100% remote position within the United States. • Full-time employment. • Opportunity to work on meaningful client projects with measurable business impact. • Collaborative environment where technical expertise and new ideas are valued. • Culture focused on trust, respect, transparency, curiosity, and professional growth. • Opportunities to expand expertise across ServiceNow modules and complex technical implementations. • Supportive team environment with opportunities to mentor others and contribute to delivery best practices. • Professional development opportunities within a growing technology consultancy.