Manager Business Banking

Overview

Forever Strong. What sets First Citizens apart? Strong leadership, enduring values, and a commitment to helping people and businesses prosper.

As a Manager of Business Banking, you will build on our tradition of helping businesses succeed by leading a team of Business and Commercial Bankers responsible for growing relationships and expanding our presence in the market. This leadership role drives accountability for business development, portfolio growth, client retention, and team performance while delivering exceptional service to business owners and commercial clients.

The ideal candidate has a passion for coaching high-performing teams, developing talent, and executing market growth strategies that deepen client relationships and drive sustainable business results.

Responsibilities & Qualifications

Duties & Responsibilities:

Team Management - Manage performance and personnel functions for a team, ensuring operational soundness while executing on a plan to deliver results that create value for the customer and meet the financial expectations of the bank. Drive accountability to role expectations, responsibilities and authorities, providing one on one feedback and coaching that supports associate development and achievement of results. Regularly and proactively leverage the expertise of bank partners, other managers or team

Sales - Achieve individual and/or team financial, production and relationship results relative to the specific metrics and goals assigned. Sales results should align with the needs of the community and ultimately support the organizational commitment to diverse lending. Engage with customers, prospects and referral sources through proactive outreach. When appropriate, represents the Bank in the community by attending and participating in civic and community events for the purpose of generating additional business and identifying potential CRA opportunities for the Bank. Engage in sales practices that are aligned to create value for both the customer and the bank. Appropriate partnering, planning and preparation occurs to ensure conversations provide the relevant financial guidance needed to drive informed decisions.

Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.