Assistant General Manager

As a Dunkin Assistant Manager, you will play a pivotal role in the success of our Dunkin store by providing leadership, guidance, and support to the team. The ideal candidate will have a passion for the Dunkin brand, excellent communication skills, and a proven track record of effective team management.

Our mission is for every assistant manager to successfully fill the shoes of a general management role in the future and continue to grow with us.

As an assistant manager you qualify for monthly bonus based upon store performance.

Being a family owned business we pride ourselves on support from each other and the upmost respect for one another in the workplace!

Stores conveniently located around the Tampa Bay area

Responsibilities:

• Assisting the store manager in overseeing daily operations, ensuring exceptional customer service, and driving sales growth. • Take command when the manager is absent • Responsible for the well being of the store and safety of employees when manager is absent.

Customer Service:

• Ensure a high level of customer satisfaction by consistently delivering excellent service. • Address customer concerns and resolve issues promptly and professionally. • Train and coach staff on customer service best practices. • Customer is always right mentality

Operations Management:

• Assist in managing day-to-day store operations, including opening and closing procedures. • Monitor and maintain inventory levels to meet customer demand. • Implement and enforce company policies and procedures. • Perform manager's duties such as cash handling and daily paperwork on their days off

Sales Growth:

• Work with the store manager to develop and implement strategies to drive sales and meet targets. • Identify opportunities for upselling and suggestive selling to maximize revenue. • Develop action plan if your store is underperforming

Quality Control:

• Ensure product quality and adherence to Dunkin standards. • Exercise FIFO on a daily basis • Conduct regular inspections to maintain a clean and organized store environment. • If you wouldn't eat it, don't serve it

Financial Management:

• Assist in managing budgets, controlling costs, and optimizing profitability. • Monitor cash handling procedures and ensure accuracy in financial transactions. • Understand the concept of how much a percent can matter