Air Logistics Operational Care Specialist

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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Manage end-to-end export and import shipments, ensuring accurate and timely execution in line with customer transit time requirements. Coordinate closely with Customer Care, Carriers, Gateways, Warehouses, Customs, Billing, and other stakeholders to deliver seamless operational execution. Deliver exceptional service in a 24/7 operational environment, making timely and accurate decisions to support mission-critical shipments.

How you create impact

Operational / Tactical duties • Manage end-to-end execution of air freight shipments from origin to destination and vice versa. • Monitor time-critical shipments to ensure compliance with customer and regulatory requirements. • Coordinate booking arrangements with carriers and service providers. • Ensure timely preparation and verification of shipping documentation. • Proactively identify operational risks and implement corrective actions to prevent service failures. • Manage shipment milestones and update customers and stakeholders on shipment status. • Support 24/7 operational requirements and emergency shipment handling when required.

Leadership Responsibility • Act as a subject matter expert for airfreight logistics processes and compliance requirements. • Promote continuous improvement and knowledge sharing within the team. • Ensure adherence to operational standard operating procedures. • Contribute to a positive and collaborative team environment.

Customer / Commercial Responsibility • Deliver high-quality customer service aligned with agreed service levels. • Respond promptly to customer inquiries and shipment exceptions. • Support customer reviews and operational meetings. • Manage escalation cases and provide timely resolutions. • Build strong working relationships with key healthcare customers.

Financial Responsibility • Ensure accurate and timely cost capture and vendor invoice validation. • Maintain operational productivity and cost efficiency. • Support billing accuracy and timely revenue recognition. • Minimize operational losses arising from service failures or documentation errors. • Adhere to company financial controls and compliance requirements.