Nacora Marine Claims Handler

It's more than a job

Nacora is a fully owned subsidiary of Kuehne+Nagel, one of the world’s leading logistics providers. Since 1972, we’ve specialized in innovative insurance solutions and risk management, serving clients across industries with a strong focus on transport and logistics. By joining Nacora, you’re not only becoming part of our expert insurance team, you’re also contributing to the global impact of Kuehne+Nagel. This means enabling the everyday moments that touch people’s lives. Because at Kuehne+Nagel, and at Nacora, your work contributes to more than we imagine at first.

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Are you experienced in freight liability and cargo claims handling ? Do you thrive on providing excellent customer support while ensuring efficient claim processing? Join our team as a Marine Claims Technician and make a meaningful impact on our operations and customer satisfaction. As a Marine Claims Technician, you will handle freight cargo and liability claims for the UK and Ireland, ensuring professional management, cost control , and customer retention. Your role will also involve active recoveries, reporting, and contributing to training and development within the organization.

How you create impact

• Manage freight liability claims with precision, maintaining accurate records through our Claims Management System. • Provide transparency in claim statistics for management review. • Interface with insurers, solicitors, surveyors, and subcontractors to ensure seamless claims processes. • Conduct training sessions on claims handling, transport law, and marine liability. • Implement and maintain global claims procedures, identifying areas for optimization. • Advocate for cargo insurance as a vital risk transfer mechanism.

What we would like you to bring

• Experience in freight liability claims handling . • Working knowledge of international and national transport law, maritime law, and marine insurance (CMR Convention, Hague/ Hague-Visby, MC99, BIFA, RHA) • Proficiency in English with excellent communication and influencing skills. • Advanced organizational and analytical abilities, with a keen eye for detail. • Competency in Microsoft Office applications (Word, Excel, PowerPoint, Access).

What's in it for you

This role is integral to the Nacora team and for the successful individual this is a superb opportunity to become a valued team member. For the successful individual, we are offering a competitive salary plus bonus scheme with 26 days holiday plus bank holidays, 2 volunteering days, life assurance and private health insurance. You can also join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation. Enjoy our hybrid working with 3 days in the London office and 2 days working from home.