Field Technician I - Dekalb, IL

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

The Role

As a Field Technician I, you will play a hands-on role in supporting and maintaining Lumen’s fiber network and customer infrastructure. This position is ideal for individuals who enjoy working independently, solving technical problems, and delivering exceptional customer experiences. You will perform installation, maintenance, troubleshooting, and repair activities across network facilities and customer locations while ensuring service reliability and operational excellence. Serving the greater Dekalb, IL market.

The Main Responsibilities

• Install, test, maintain, and repair telecommunications equipment and fiber infrastructure • Troubleshoot service-impacting issues and perform corrective actions to restore customer services • Support customer installations, service turn-ups, maintenance activities, and repair work • Maintain and support ILA sites and network infrastructure throughout assigned service territories • Respond to service-affecting incidents and urgent customer requirements in a timely manner • Complete work orders, documentation, and system updates accurately and efficiently • Safely operate company vehicles, tools, and field equipment while following established safety guidelines • Participate in scheduled on-call rotations and travel throughout assigned territories to support network operations and customer needs

What We Look For in a Candidate

Required:

• High School Diploma or GED or up to 2 years of relevant job experience including 1+ years network monitoring, installation, or maintenance/repair. • Entry-level technician with experience and/or knowledge of at least one of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.). • Have knowledge of locating fiber optic cable, right-of-way, and As-Builts. • Must maintain site security and cleanliness. • Must have PC skills and be well versed in Microsoft Windows and Office applications. • Must possess the ability to quickly learn corporate databases. • On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business. • A valid driver’s license • Sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 lbs.; works in all weather conditions