Specialist Serrano Club - Full Time

Reporting to the Manager of the Serrano Club, The Serrano Club Specialist is responsible for the effective communication of the Serrano Club program; determines whether minimum qualifications for complimentary services and/or goods have been met, informs guest of all aspects of Serrano Club, and promotes the Serrano Club program to guests on the casino floor.

Core Job Responsibilities:

• Creates an atmosphere that induces guests to make Palms Casino Resort their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. • Signs up new guests for their Serrano Club card, processes replacement cards and maintains the data base updating guest records and flagging duplicate accounts to ensure guest information is correct. • Effectively explains complimentary structure and how to qualify for different levels of complimentary services and/or goods. • Cashes direct mail and cash back coupons, maintains accountability of a $5,000 bank drawer, balances bank at end of shift. • Issues complimentary services and/or goods based upon qualified play. Issues cash and comp concert tickets and VIP credentials. • Helps coordinate Serrano Club promotions and assists at marketing promotions and special events. • Helps with maintenance and inventory control of Serrano Club merchandise. • May distribute promotional coupons and gifts. • Processes win/loss statements to guests. • Attend and participate in meetings, completing follow-up as assigned. • Attend and participate in off property functions and events as assigned. • Perform work regularly and predictably. • Other duties as assigned.

Qualifications

• Minimum Age 21 years old. • High School diploma or equivalent, required. • Prior experience in Casino Marketing and Hotel reservations, required. • Must be able to speak, read, write and understand English. • Strong communication and superior guest service skills required. • Must possess strong organizational, written and oral communication skills. • Must be computer literate with proficiency in Outlook and Microsoft applications • Must have knowledge of operating basic office machinery; i.e. fax, copier, printer, adding machine. • Must possess knowledge of LMS and Patron Management. • Must possess the ability to determine overall value of a casino guest for comp purposes. • Must be able to work weekends, holidays and extended hours as needed. • Must be able to work independently and perform essential functions without direct supervision. • Must be able to obtain/maintain any necessary certifications and/or licenses.

Physical Demands: