Hotel Building Maintenance (Full Time) - InterContinental Houston
About this role
JOB OVERVIEW:
Perform major repairs and maintenance work to ensure hotel maintenance quality and safety standards are achieved and maintained.
At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
• Be charming by being approachable, having confidence and showing respect. • Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done. • Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
DUTIES AND RESPONSIBILITIES:
Financial Returns
• Follow procedures that ensure the security of inventory and assets such as tools, supplies, equipment, furniture, televisions, etc., replenishes supplies and inventory in a timely manner, and minimizes waste.
People
• Promote teamwork and quality service through daily communication and coordination with other departments.
Guest Experience
• Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure strong guest satisfaction.
Responsible Business
• Perform maintenance and repairs for assigned area of expertise such as the interior and exterior of buildings, hotel rooms and contents, laundry and kitchen/refrigeration equipment, lighting, heating, air conditioning (HVAC), ventilation, and water treatment systems, and swimming pools-if applicable, etc. • Ensure that assigned equipment is prepared and operational for the following day’s work. • Adhere to federal, state and local regulations concerning safety and other compliance requirements, as well as brand standards and local policy and procedures to ensure quality, safety, and consistency. Report all unsafe conditions or malfunctioning equipment to supervisor. May educate and train hotel staff in the safe and proper use of equipment. • May also perform other minor maintenance and repairs and/or conduct preventative maintenance duties as needed. • Assist with other duties as assigned.
QUALIFICATION AND REQUIREMENTS
Advanced vocational training plus two years of experience in general building maintenance or construction, or equivalent combination of education and experience. Professional certification and license if required by law.