Director, TCHP Clinical Operations - Surgical Services - Full Time - Days

• In support of TCHP leadership and reporting to the Chief Operating Officer - Physicians, the Director will lead the execution of all short and long range operational planning for the continued growth of our Surgical Services network and ambulatory outpatient center (AOC) operations. • Provide leadership to all ambulatory practices and AOC initiatives in coordination with the Medical Director and Executive Director as identified in the TCHHN Strategic Plan. The Director will oversee the effective implementation of a structure to carry out organizational initiatives and evaluate the outcomes. Responsible for collaborating with support departments in the development of capital and operating budgets assigned areas. • In collaboration with the Executive Director and Hospital based service leaders the Director will develop structures and processes that ensure effective daily operations that coordinate patient care through alignment of staff, physicians and ancillary departments. Provide leadership to Practice Managers to direct day-to-day operations, identify improvement opportunities, monitor success, and provide professional development. • Oversee coordination of all operations for assigned ambulatory practices in collaboration with specialty practice and hospital leadership. Ensure that the ambulatory practice and AOC operations are efficient and effective and meet the needs of the practices within the building. Manage space utilization and allocation, improve vertical integration in the market, and coordinate daily operations and staffing to ensure operational efficiency. • Facilitate communication between Physicians and the TCHP Executive team to address physician concerns, assist in developing, implementing and managing operational initiatives, and ensure alignment with TCHP and TCH strategy.

This role ensures alignment with organizational goals, regulatory compliance, patient satisfaction, and financial sustainability.

Operational Leadership

• Oversee daily operations of outpatient clinics and ambulatory services • Develop and implement operational strategies to improve efficiency and patient flow • Monitor key performance indicators (KPIs) such as wait times, throughput, and productivity

Financial Management

• Develop and manage departmental budgets • Analyze financial reports (revenue cycle, cost control, margin improvement) • Identify opportunities for cost savings and revenue growth

Staff Management & Development

• Lead, mentor, and evaluate clinic managers and administrative staff • Support recruitment, onboarding, and retention strategies • Foster a culture of accountability, collaboration, and continuous improvement