Library Customer Service Officer

Important Information for Current Barnet Council Employees Where possible, employees who have access to Oracle are encouraged to apply via the Opportunity Marketplace (Internal Career Site). This helps to ensure applications are correctly identified as internal and avoids potential delays during the recruitment process.

About Barnet Council Barnet is a borough with much to be proud of. Our excellent schools, vibrant town centres, vast green spaces and diverse communities all help make it a great place to live and work. As a council we want to build on these strengths as we move into the future. We are growing and developing as an organisation to meet the challenges facing our borough and we are committed to working with partner organisations and residents to make Barnet even better. As an organisation, our staff are committed to Our Values: Learning to Improve, Caring, Inclusive, Collaborative – which drive everything we do.

About the role

• To welcome all library customers and identify their individual needs, to provide a quality service and to enable customers to make full use of the facilities available. • To help produce resources and guidance for customers in volunteer supported and technology enabled opening hours. • To interact with customers throughout their visit, and assist them with the use of self-service equipment and other services and systems. • To provide and help to organise an efficient library and information service in the library where you are working under the direction of the Library Customer Services Manager/Assistant Library Customer Services Manager, ensuring that agreed standards of service are met. • To be responsible for a library and its operations in the absence of senior staff. • To deliver library events and activities as directed. • To respond to information queries from the general public

Please click here to download the Job description for this role. (Right-click and select “Open in new tab” so you can keep the job description open while completing your application)

About you

• To problem solve and provide information and effective solutions to a range of different enquiries in line with training received, initiating action and referring to senior staff / Customer Service staff as appropriate, within the agreed framework and required timescale. • To act as duty manager when required. • In order to deliver the service effectively, a degree of flexibility is needed and the post-holder may be required to perform work not specifically referred to above. Such duties, however, will fall within the scope of the post, at the appropriate grade.

What we offer