Manager Insurance & Claims

At Hapag-Lloyd, we will support the further development of your skills in our culturally diverse, stimulating environment as you help us grow our customer base. As the Manager of Insurance and Claims, you will protect Hapag-Lloyd assets while serving the interest of Hapag-Lloyd towards customers, insurers and third parties.

• Handle liability cargo claims and third-party liability claims with a medium to high level of difficulty and complexity i n accordance with relevant manuals and procedures, in particular Claims Manual. • Assist and handle liability claims of high complexity, including personal injuries, with a Senior Manager or the Director of Corporate Insurance. • Appoint independent surveyors. • Request supporting documents from claimants and the Hapag-Lloyd organization. • Review facts and merits of the claims in accordance with applicable contracts. • Coordinate with insurers and total the accounts if respective policy deductible is exceeded. • Initiate and handle third party recoveries. • Coordinate assistance and involvement of attorneys representing Hapag-Lloyd in litigations. • Negotiate settlements. • Administer claim files in SAP/Instra. • Maintain proper documentation of claims file. • Assist in the monitoring and analysis of risks with a view to loss prevention. • Review, analyze and negotiate Service and Vendor contracts. • Review and approve invoices from lawyers, surveyors and other third party service providers for accuracy. Obtain authorization for bookings. • Administer in SAP/ Instra the data relevant for reserves, estimates and statistical information. • Coordinate with insurers, attorneys, experts and operations in the case of serious incidents to solve the situation and mitigate the loss in consultation with a Senior Manager/Director of Insurance & Claims. • Provide advice on insurance, risk and liability in consultation with a Senior Manager or the Director of Corporate Insurance. • Obtain insurance certificates and/or confirmation of insurance coverage. • Assist in the training of new employees and assure that all departmental and functional training is completed. • Ensure consistent application of Hapag-Lloyd policies • Assist the Director of Corporate Insurance as needed. • Bachelors Degree with a minimum of 5 years of experience in the Maritime Industry, handling maritime legal matters and/ or an equivalent combination of education and relevant professional experience. Degree in Law, legal studies or a related field is preferred. • Spanish proficiency is beneficial • Team-oriented with a positive, open-minded approach and the ability to collaborate effectively across departments and stakeholders • Recognize and attend to multiple facets in unfamiliar issues and problems by applying a logical and systematic approach to analyzing and assembling relevant information from multiple sources. • Make sound decisions in ambiguous situations not covered by explicit rules by applying general principles and guidelines. • Adjust decisions to meet with changing circumstances or new information and provide a well thought out rationale for the decision. • Proficient in MS Office (e.g., MS Teams, Excel, PowerPoint, etc.) and other software appropriate to work demands. • This position is located inside of the United States and requires eligibility to work in the US and completion of the employment eligibility form required under federal law upon hire.