Energy Operations Analyst

Accountabilities: • Coordinate with utilities and energy suppliers to verify contract terms, rates, billing information, and related documentation.

• Provide responsive, high-volume customer service for contract, billing, utility, and energy-related inquiries through email, phone, and internal requests. • Manage the complete lifecycle of Requests for Proposal (RFPs), from initiation and preparation through post-award follow-up, in support of sales activities. • Review and analyze utility invoices, supplier invoices, and contracts to identify and extract information needed for procurement analysis, RFP preparation, and sales support. • Accurately process large volumes of documentation, including lengthy invoice packages that may require detailed manual review. • Build, maintain, and update internal and client-facing reporting tools while following established processes and quality standards. • Coordinate the end-to-end contract assumption process, ensuring documentation, data, and execution are accurate and completed within required timelines. • Identify discrepancies or issues proactively, communicate findings to relevant stakeholders, and follow assigned tasks through to completion. • Collaborate closely with sales and operations teams to support client needs and maintain efficient procurement workflows.

Requirements

• 3–5 years of relevant professional experience in operations, energy, multifamily, or a related field. • 2+ years of non-ERCOT retail energy experience is strongly preferred. • Strong proficiency in Microsoft Excel and comfort working with detailed operational and financial information. • Experience with CRM systems is preferred but not required. • Exceptional attention to detail, accuracy, and accountability, with the ability to review large volumes of information and identify discrepancies. • Strong critical-thinking and analytical skills, with the ability to interpret complex information and make sound decisions with limited supervision. • Highly organized with strong time-management and prioritization skills, including the ability to manage multiple competing priorities in a high-volume environment. • Proactive, self-directed approach with a strong sense of ownership and follow-through. • Adaptable and flexible, with the ability to shift priorities quickly in response to changing business needs. • Excellent written and verbal communication skills, with the ability to build effective working relationships across sales, operations, clients, utilities, and suppliers. • Ability to work independently while contributing effectively to a collaborative, fast-paced remote environment. • Must be legally authorized to work in the United States without current or future visa sponsorship.

Benefits