Senior Product Designer, Operations Tools

Accountabilities • Own the end-to-end product design process, from research and workflow discovery through prototyping, validation, detailed design, implementation, launch, and post-release iteration.

• Design complex operational workflows involving multiple user roles, data sources, business rules, approvals, exceptions, and audit requirements. • Conduct user research through interviews, observation, workflow analysis, and usability testing to understand the needs and constraints of financial operations teams. • Create functional, AI-powered prototypes rapidly to explore concepts, validate ideas, and align product, engineering, operations, and business stakeholders. • Translate prototypes and design concepts into production-ready experiences, contributing directly to front-end code and participating in code review, testing, deployment, and iteration. • Apply systems-level thinking to create data-rich interfaces that help users monitor activity, investigate issues, manage exceptions, and make informed operational decisions. • Collaborate closely with engineers and work effectively within established software development processes to bring high-quality experiences into production. • Contribute to scalable design-system patterns for tables, forms, dashboards, alerts, approvals, audit histories, and AI-assisted interactions. • Manage multiple initiatives independently while clearly communicating progress, risks, dependencies, trade-offs, and design decisions. • Advocate for operational users throughout the product development process and ensure solutions address real-world workflows and business requirements.

Requirements

• 6+ years of professional product design experience, ideally within startups or other fast-paced environments. • Demonstrated experience designing and launching products in complex or technical industries such as financial services, pharmaceuticals, healthcare, infrastructure, logistics, manufacturing, aerospace, or automotive. • Strong ability to understand and translate complex processes, data structures, business rules, exceptions, and edge cases into clear and efficient user experiences. • Experience designing systems where auditability, reliability, compliance, or regulatory considerations are important. • Comfortable reading API documentation and understanding how APIs and technical systems influence product experiences. • Hands-on development experience or the ability to contribute effectively to production front-end code is highly valued. • Experience with prototyping and AI-assisted product development, with the ability to rapidly create functional concepts for stakeholder alignment. • Strong systems-thinking and information-architecture skills, particularly for data-rich operational interfaces. • Ability to work independently, create structure in ambiguous environments, and drive projects forward with limited oversight. • Strong communication skills and the ability to explain design decisions clearly to Product, Engineering, Operations, and business stakeholders. • Collaborative mindset with the ability to balance user needs, technical constraints, business requirements, and operational realities. • Strong attention to detail and ability to design for complex workflows, exceptions, approvals, and audit trails.