Virtual Banker Africa China Banking
About this role
• To effectively resolve customer complaints and complex queries, ensuring a consistent and positive brand experience for Africa China Banking clients. • This involves adhering to complaint management and dispute resolution processes to minimize reputational risk and customer attrition. • B.Sc in Social Science or related field. • Masters and Professional certifications can be an added advantage.
Experience:
• Mandarin speaking. • 1 - 3 years of experience in Operations, Channel, Call Centre, Helpdesk -Service, Support, Project Implementation and management. • Experience in telecommunications Support. • Understanding of Stanbic IBTC’s products and services. • Conceptual and practical knowledge of credit procedures, policies, and standards • Computer literacy, particularly with Microsoft Word, Excel and Power Point
Behavioural Competencies:
• Adopting Practical Approaches • Articulating Information • Challenging Ideas • Convincing People • Exploring Possibilities
Technical Competencies:
• Banking Process & Procedures • Customer Understanding (Consumer Banking) • Product Knowledge (Consumer Banking) • Active Listening • Query Resolution