Service Administrator
About this role
Overview
HCI Systems, Inc. is a fast-growing full-service fire and life safety company providing an array of solutions for a multitude of facilities that include fire alarm, fire suppression, fire sprinkler, electronic security, access control, video management, audio/visual, surveillance, nurse call, and more. We are looking for a dynamic, self-starting individual to join our Service administration team.
Responsibilities
• Ability to manage 3 phone lines to facilitate client expectations with prescheduled appointments and/or and generate emergency service call work orders • Strategically plan testing appointments and repair appointments with clients and building personnel • Manage approximately 200-300 testing contracts monthly while organizing a logistics schedule for over twenty-five field technicians • Review completed service orders and process billings for invoicing • Proactively analyze and evaluate processes for improved efficiency • Collaborate with internal staff to improve work and problem-solving efforts • Aid in identifying client needs and perform a high volume of administrative duties • Must provide strong and clear oral and written communication, and be able to respond to routine inquiries in a timely manner • Knowledge of principles and processes for providing prompt client support, which includes interpretation and execution of clients’ contractual and non-contractual expectations and deadlines, meeting quality standards for services, and ability to evaluate client satisfaction and strong follow-up skills • Recent working knowledge of Microsoft software including Word, Excel, and Outlook are required
Qualifications
• Associates degree or equivalent work experience • 2+ years of scheduling and/or dispatching experience • Ability to participate productively in a diverse team environment, including personnel in the following departments: Sales, Operations, Warehouse, and Field Technicians • Familiarity with service and/or construction environment is desired • Highly motivated and success driven with strong interpersonal and communication skills • Skilled in optimizing workflow efficiency, prioritizing tasks, and meeting deadlines without compromising quality • High degree of self-discipline and organization • Typing speed 45+ WPM • HCI Systems, Inc. provides excellent pay and benefits to include medical, dental, vision, paid time off, paid sick leave, paid holidays, access to low-cost life insurance, and a 401k retirement plan with company match.
HCI Systems Inc. is a licensed C-7, C-10 and C-16 low voltage systems integration contractor offering a full spectrum of services including sales, engineering, installation, service, and maintenance with over 600 employees in our seven branches. We offer fire life safety, fire suppression, fire sprinkler, access control, video management, intrusion detection, structured cable, nurse call and other related electronic detection solutions to our customers.