Priority Banking Service Relationship Manager

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Job Description

We are looking for individuals to provide support to a team of Priority Banking (PB) Relationship Managers (RM) in attending PB customers at Priority Banking Center on various banking transaction needs & service related matters. The role also requires to manage client service satisfaction-related aspects for their organizations, which involves providing support and resolution for customer concerns.

Job Description:

• Take ownership of customers issues of the PBC, from enquiries to complaints and following problems through to resolution • Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements. • Take the extra mile to engage customers and build sustainable relationships and trust with customer. • Ensure walk-in PB customers are attended in a timely & accurately manner • Share information on Campaign or current promotion with customers & cross sell products such as Credit Card, SMF, etc • Sales referral to RMs on PB upgrade and investment products. (ensure comply to NCNS policy - ONLY perform referral, unless FIMM/IPPC/BANCA license has been obtained) • Ensure documents/forms submitted by RMs are checked thoroughly so that risk & compliance requirements (AML / FATCA & CRS / FEAR, etc) are met. • Ensure call back is performed to customers on confirmation of sales and banking transaction • Responsible for the upkeep of the Priority Banking Center (PBC) and ensure all facilities, equipment and stationaries are sufficiently provided. • Develop and carry out an efficient documentation and filing system to ensure all important documentation are organized and up-to-date. • Meet personal / PBC team sales and service targets.

Job Requirements:

• Undergraduate degree in Accounting/Banking/Investment/Finance or a related field from any recognized colleges or university. • Minimum 3-5 years of relevant experience in a financial institution • Excellent interpersonal skills. • Highly motivated and result-driven • Proficient in MS Office such as PowerPoint, Excel, and Words • Open to Malaysian citizens only

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.