Patient Services Assistant G2
About this role
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Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and statewide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives.
About PSA Bank
Austin Health is seeking motivated and reliable Patient Services Assistants (PSAs) to join our Nursing Workforce Unit PSA Bank. As a member of our supplementary workforce, you will have the opportunity to work across a diverse range of wards and departments at Austin Hospital, Heidelberg Repatriation Hospital and the Royal Talbot Rehabilitation Centre.
About the role
Patient Services Assistants play a vital role in supporting the delivery of safe, high-quality patient care. Working as part of a multidisciplinary team, you will contribute to the smooth operation of wards and departments through a variety of patient support, cleaning, food service and patient transport duties.
As a casual PSA Bank employee, you will submit your availability through Austin Health's electronic staffing platform and may be offered shifts across our various campuses and clinical areas.
The role includes a broad range of duties, including:
• Assisting with meal service and pantry management • Maintaining a clean, safe and hygienic patient environment • Transporting patients throughout the hospital • Assisting nursing staff with patient movement and handling • Restocking ward supplies • Supporting the day-to-day operations of clinical areas • Contributing to a positive patient experience through excellent customer service and teamwork.
About you
To be successful in this role, you will have:
• Certificate III in Health Services Assistance (Patient Services) or equivalent PSA qualification • A strong commitment to Austin Health values • Excellent teamwork and communication skills • A flexible and positive attitude • The ability to prioritise work and demonstrate initiative • Physical capacity to undertake the full range of PSA duties • A willingness to work across different wards, departments and campuses.
Our benefits
Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including:
• Greater take-home pay through generous salary packaging, for living expenses, meals, and holiday accommodation. • A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program. • Onsite childcare at Austin Hospital, easy access via public transport and car parking options. • Mentoring and career development opportunities.
Work with us!
We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures.
If you feel this role is right for you, we encourage your early application. Even if you don’t meet every single requirement, we encourage you to apply. What matters most is your passion, your drive and your willingness to learn and contribute. Applications will be reviewed as they are received, and interviews may take place prior to the closing date. This means we reserve the right to close a job ad prior to the advertised closing date.
All appointments are made subject to a satisfactory National Police Check and if required, a Working With Children Check. Austin Health is a child safe organisation, committed to upholding the rights, safety, and wellbeing of children and young people in line with Child Safe Standards. If you require any reasonable adjustments to the recruitment process, you are welcome to reach out to the hiring manager: Jessica Havlin, Nurse Workforce Unit Coordinator on Jessica.HAVLIN@austin.org.au
Interested in finding out more about this opportunity? Read the position description for further details.
Application closing date: Monday 12 October 2026