Youth Career Navigator
About this role
GENERAL FUNCTION:
Under general supervision, the Career Navigator will provide case management and career counseling to Youth WIOA program participants. Provide support and assistance in all areas related to gaining and/or retaining employment and career advancement.
ESSENTIAL DUTIES:
• Provide individualized assessment of work, family and personal development needs and opportunities for
Youth.
• Create application in the NCWorks system for customers who have provided all required documents • Scan all documents into NCWorks to ensure all documents for determining eligibility are correctly uploaded • Determine customer eligibility, provide program orientation, complete objective assessment
and individualized employment plan
• Build professional one-on-one working relationships with participants to assist in eliminating challenges
that are hindrances to obtaining and retaining employment
• Provide referrals to appropriate community service or social service agencies when needed • Encourage individuals to participate in and follow through with planned activities as outlined in contract
with funding agency
• Oversee participant activities and assist with workshop schedules • Create solutions to participant attendance problems • Maintain organized database of customers and keep detailed documentation of all contacts. Maintain
participant files as specified by contractor.
• Share information with appropriate staff and/or funding agencies • Provide consistent and comprehensive case management follow-up and retention services, ensuring that
post-placement contacts are made as required by specific contract while accommodating participant work
schedules
• Document all participant contacts and activities in case progress notes within NCWorks Online • Ensure that positive outcomes and goals are met as required by contract • Work with the team on implementing processes that increase participant engagement • Serve as staff in the NCWorks Career Center and cross-train to achieve Integrated Service Delivery goals • Other duties as assigned
MINIMUM REQUIREMENTS :