Director – Contracts, Procurement, and Compliance

Accountabilities • Lead the day-to-day operations of four functional areas: contracts, procurement and sourcing, certifications, and risk and compliance.

• Own the shared intake and ticketing queue, ensuring requests are appropriately triaged, assigned, acknowledged, and resolved within established service commitments. • Manage and coordinate a team of 1099 contractors, setting priorities, standards, expectations, and deadlines while maintaining accountability for delivery. • Serve as the primary point of contact and escalation resource for client and internal requests, keeping relevant stakeholders informed throughout each engagement. • Manage engagements from discovery through execution and close, including discovery calls, action planning, coordination, follow-through, and resolution. • Maintain company and client certifications and accreditations and ensure applicable government-contract compliance obligations are fulfilled. • Develop and maintain policies, procedures, controls, and governance practices across the four functional areas. • Establish and maintain a consistent governance and risk-review cadence that provides independent oversight of operational risks. • Assess complex matters and determine when Legal or the President should be engaged, providing appropriate context and recommendations. • Monitor and report on intake volume, queue health, turnaround times, service performance, and material risks to the President. • Identify opportunities to improve processes, service delivery, accountability, and cross-functional coordination.

Requirements

• 7+ years of experience in compliance, contracts, procurement, sourcing, or a related operations discipline. • Direct experience with government contracting, ideally including federal and state, local, and education (SLED) procurement and contract compliance. • Demonstrated people-management experience, including responsibility for employees and/or contractors, their deliverables, priorities, and deadlines. • Working knowledge of certifications and accreditations relevant to government contracting. • Experience with government-contracting agreements and documents such as MSAs, SOWs, teaming agreements, and NDAs. • Practical experience with procurement and sourcing activities. • Familiarity with governance, risk management, audit processes, and compliance controls. • Strong organizational skills, follow-through, judgment, and the ability to manage a shared intake queue against defined service commitments. • Excellent written and verbal communication skills, with the credibility to build trusted client relationships and act as an effective escalation point. • Strong problem-solving skills and the ability to develop practical solutions to complex or unfamiliar situations. • Sound judgment regarding when to escalate issues to Legal or executive leadership. • Ability to manage multiple priorities while maintaining accuracy, accountability, and responsiveness. • Experience operating a shared-services or ticket-based intake model is preferred. • Professional credentials such as CFCM, CPCM, CO/COR, or a relevant compliance certification are a plus.