2027 Internship - Customer Support Engineer
About this role
Why This Internship
As an intern with Textron, you’ll gain hands-on experience while exploring your interests and building new skills. You’ll be supported and challenged to contribute in meaningful ways – working on real projects alongside experienced professionals to prepare for future success
JOB SUMMARY
To provide technical and engineering coordination between the customer, Marketing and Engineering/Manufacturing. Prepares technical proposals and problem summaries for company wide usage. Provides Service facilities, Field Service personnel and aircraft operators with technical assistance regarding all Fleet Programs.
JOB RESPONSIBILITIES:
· Prepare technical data and problem summaries from field reports and inspection summaries to brief marketing, engineering and manufacturing functions on field problems.
· Sustain technical files of existing and potential product improvements and serialized production changes.
· Analyze discrepancy reports concerning Textron Aviation Fleet Program products. Coordinates corrective action with Manufacturing.
· Acts as liaison between Field Service and Manufacturing on customer problems and corrective measures.
· Support the on-site assistance at company owned service centers and independent service stations during investigation of unique aircraft problems or prototype installation.
· Assist with the preparation of technical programs for operators conferences and technical seminars.
· Support the team and assist with the coordination of equipment suppliers to achieve maximum reliability from installed equipment on Textron Aviation products.
EDUCATION/ EXPERIENCE:
· Pursuing Bachelor’s degree in:
o Aircraft Management
o Aerospace Engineering
o Avionics Engineering
o Mechanical Engineering
o Other related field
QUALIFICATIONS:
· Excellent oral, interpersonal, and written communication skills