2027 Internship - Customer Support (Engagement), Orlando, FL
About this role
Why This Internship
As an intern with Textron, you’ll gain hands-on experience while exploring your interests and building new skills. You’ll be supported and challenged to contribute in meaningful ways – working on real projects alongside experienced professionals to prepare for future success.
JOB SUMMARY:
Support the service center to provide care and comfort of customers, providing a unique customer experience based off individual preferences. Assists with coordinating hotel, transportation, meal reservations and additional requests from the customer prior to and during their visit. Welcomes visitors, employees and customers and directs them to the proper contact. The Customer Engagement Intern engages in numerous face-to-face, telephonic and written exchanges throughout the course of their responsibilities.
JOB RESPONSIBILITIES:
· Ensure Customer Business Center is clean, organized, and equipment is presentable in customer accessible areas
· Provide excellent service to all customers, and follow proper phone procedures and etiquette.
· Ensure refreshment area is clean and stocked, and greet customers in a friendly manner
· Provide customers with assigned work-spaces and internet access information, as requested
· Provide customer assistance in obtaining reservations for transportation, lodging, meals etc. and negotiate corporate discounted rates.
· Offer information on local attractions, restaurants, and events in the area
· Assists customers with use of courtesy car, per approved standard operating procedure
· Ensures all visitors sign in and wear corporate approved visitor badge
· Flight tracking duties via FlightAware FBO Toolbox; to include but not limited to inbound and departing customers.
· Proactively update and maintain visitor log input in customer preference data base, currently View360, with input from Customer Service Managers for each departing customer
• Provides assistance on process improvement projects as business need arises, and other responsibilities as required
EDUCATION / EXPERIENCE:
· Pursuing Bachelor’s degree in hospitality or related field