Customer Success Manager - 1 Year Maternity Cover, Jutland Denmark

This position is a one year maternity cover, with an expected start date of 1 November 2026. For the right candidate, the start date can be negotiated, and there is a possibility of extending the position beyond the initial one-year period.

About Teton

Our vision is to be the indispensable AI companion for care staff, transforming patient care, and ultimately operations and delivery across the entire healthcare industry.

Our product is an AI-powered companion for care staff, leveraging proprietary computer vision technology to alleviate the administrative inefficiencies and observational tasks that overburden care professionals, enabling them to provide better patient care.

Through a combination of in-room hardware, AI and desktop and mobile applications, Teton enhances workflow optimization, decision-making, and patient outcomes, creating a seamless healthcare experience for both patients and providers. Our solution provides unprecedented access to real-time data insights, creating a digital twin of patient states and care delivery that empowers healthcare providers with actionable intelligence for optimal decision-making.

Responsibilities:

You will be responsible for the customer journey from the moment the contract is signed through site planning, implementation, onboarding, and expansion. Key responsibilities include:

- Coordinating the successful installation of Teton’s hardware on-site, working with the technical project manager, customer stakeholders like IT, Estate planning, and care staff to create an excellent customer experience. - Develop strong relationships with front-line customers through empathy and your ability to solve problems, which may mean joining a night shift and traveling around in Jutland. - Partner with our product and engineering teams to successfully calibrate and troubleshoot. - Provide excellent customer service, resolving issues promptly and professionally. - Partner with our business development teams to run successful QBRs, identifying and capitalising on expansion opportunities. - Contribute to our goal of continually enhancing our product and service based on customer feedback and needs.

Qualifications:

- Experience as a Customer Success Manager in SaaS or other tech enabled services. - You have a background in the care sector, for example in elderly care, or a social science background, for example in anthropology or sociology. - You are proactive, passionate, and like to work in a dynamic team. - You enjoy visiting customers regularly and are committed to understanding their needs. - You are adept at onboarding and training new users. - You’re excited about being part of a team that implements solutions and initiates new customer relationships. - You’re great at structuring and planning. - You are curious and have an outgoing profile with excellent interpersonal skills. - You are based in Jutland and are comfortable travelling to customers. Some customer visits may require overnight stays. - Must have a valid drivers license. - Must speak Danish fluently, and be proficient in English.