Customer Service Representative | Logistics Coordinator

Customer Service Representative | Entry-Level Logistics Coordinator - Fort Wayne, IN

Ready to Drive Your Career Forward? At Circle Logistics, we’re not just offering a job; we’re inviting you to embark on a fulfilling career journey. If you're eager for more than the ordinary and want to contribute to a vibrant, growing industry, we want you on our Circle Logistics Team!

Why Circle Logistics? We believe in the perfect blend of hard work and having fun. Our competitive compensation and robust benefits package are designed to empower you to excel, thrive, and truly enjoy your life. Every day you come into work, you are entering a competitive

and engaging work environment. We recognize what you give to make that happen. That is why we recognize those who go the extra mile and celebrate our victories as a team.

Who We Are: Circle Logistics is a leading third-party logistics provider committed to delivering on our promises of Unwavering Service, Tailored Communication, and Innovative Solutions. With over a decade of experience, we’ve evolved from a small team to a thriving company valued at half a billion dollars, fueled by an entrepreneurial spirit. Our team of over 500 talented individuals is passionate about delivering exceptional service, personalized communication, and groundbreaking solutions in a high-energy transportation industry that never sleeps!

What We’re Looking For:

We’re looking for motivated, goal-oriented, self-starters who are:

• Professionals who want to launch their career in a new industry • Detail-oriented and organized • Strong communicators — both written and verbal • Comfortable in a fast-paced, team-oriented environment • Ready to make an impact and grow a career

If you’re someone with grit, determination, and a desire to win, you’ll fit right in at Circle.

Overview:

As a Customer Service Representative, you will work in a fast-paced environment, coordinating our day-to-day shipments and supporting the efforts of our office by providing visibility and maintaining accurate documentation for all loads. The key responsibilities of this role are to provide clear and concise communication, troubleshoot customer concerns, and proactively monitor the movement of freight to ensure customer satisfaction.

Responsibilities:

• Enter new load orders into our proprietary web-based software • Initiate “check calls” to track and trace drivers on all pickups and deliveries • Communicate internally with drivers to ensure accurate documentation • Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays • Maintain and collect proper paperwork for each shipment • Work cooperatively with Sales and Dispatch to provide solutions for customers’ needs and resolve issues