Operations Project Manager

The Project Manager leads and manages process and tools automation projects that support our relentless pursuit of efficiency and operational excellence across all product departments. This role constantly drives efficiency, productivity, profitability, and growth by identifying innovative solutions for processes and systems.

Key Deliverables

•Proactively monitor the following key metrics to achieve the expected results:

• Operational Performance DBO • Drive Speed through Active Process Management. • Gross & Net Performance Daily reporting. • Proactive Performance Review by Customer and Agent. • Shipments per Person - Improve 10% yearly. • Revenue Expense: improve 0.20 growth yearly. • District Excellence - Improve prior year results.

General responsibilities:

• Ensure alignment with Corridor initiatives and deployments. • Communicate with department Managers and Management to work on challenges. • Ensure strong knowledge and proper use of all Expeditor systems and tools. • Efficient management and coordination, along with product Managers, all departments' projects. and initiatives (CHB, DST including warehouse, TCS and Air/Ocean). • Build healthy cross-functional relationships. Promote team spirit, cohesiveness and effective collaborations with all staff members. • Contributes to execute the operations departments’ TBP goals and aggressively drive progress towards end results. • Conduct regular meetings with Branch Manager and Product Managers to communicate progress. • Complete 52-hour training per year (4.33 per month) and mandatory training timely. • Own self-development and execute on personal development goals.

Project management responsibilities:

• Ensure application of the Fundamentals of Business Process and focus on elimination of waste based on “exception” data. • Collaborate with CHQ and Business Operations in the implementation of processes, systems and tools and global resources. • Contribute to a global operational standard driving the pursuit of a Best-in-Class operation. • Identify opportunities, analyze root cause, drive efficiencies in the optimization of operational processes, systems and tools and implement sustainable solutions, (e.g., dashboards, monitors, reports, etc.). • Collaborate with Product Managers to implement best practices of tools and process enhancements that can be replicated for different customers. • Conduct regular meetings with project stakeholders, operations teams as needed. • Continuously improve the productivity and quality of the service to our customers, through data analysis and technology solutions. • Monitor efficiency of existing tools and systems, evaluate results to identify any potential discrepancy. • Prioritize problem areas within the product departments through communication with operational staff and via observation, process mapping, timing studies, and other process improvement methodologies. • Manage projects execution from initiation to implementation, ensure adherence to project scope, schedule, progress of development tools and validation of efficiencies. • Work alongside with IS Solutions (when applicable), to ensure the proper automation and deployment. Ensure alignment with our core systems. • Develop optimum efficient processes without sacrificing compliance, oversight or controls. • Escalate necessary issues to Branch Manager and Product Managers.