Assistant General Manager

Job Summary

As the Assistant General Manager (AGM) , you will support the General Manager in overseeing all aspects of restaurant operations to ensure exceptional guest experiences, efficient performance, and a positive team culture. You will help lead and develop staff, manage daily operations, and contribute to achieving financial and service excellence. This role requires a dynamic, hands-on leader who thrives in a fast-paced environment and is passionate about hospitality and team success.

Key Responsibilities

• Assist the General Manager in overseeing daily restaurant operations and ensuring smooth, efficient service. • Lead, coach, and motivate team members to deliver exceptional customer service and maintain brand standards. • Support the development and implementation of operational strategies to improve efficiency and profitability. • Help manage budgets, monitor financial performance, and control costs to meet revenue goals. • Ensure compliance with all health, safety, and licensing regulations. • Handle guest feedback and resolve complaints promptly and professionally. • Maintain high standards of cleanliness, follow and enforce company’s policy, organization, and presentation throughout the restaurant. • Oversee inventory control, ordering, and supplier relationships. • Assist with staff scheduling, training, and performance evaluations. • Collaborate closely with kitchen and bar teams to ensure quality and consistency in food and beverage service. • Support marketing and promotional initiatives to increase restaurant visibility and drive sales. • Act as the General Manager’s delegate in their absence, ensuring all operations continue seamlessly.

Requirements

• Previous experience as an Assistant General Manager , Restaurant Manager , or similar leadership role within hospitality. • Strong leadership, communication, and problem-solving skills. • Proven ability to manage operations, lead teams, and support business growth. • Excellent customer service and interpersonal skills. • Strong understanding of restaurant financials, including budgeting and cost control. • Ability to perform under pressure in a high-volume, fast-paced setting. • Thorough knowledge of food safety and workplace health regulations. • Flexible availability, including evenings, weekends, and holidays. • Proficiency with POS systems and restaurant management software is an asset.

Benefits

• Staff discounts on food and beverages. • Opportunities for career growth and advancement to General Manager level. • Supportive and team-oriented work environment. • Ongoing training and professional development.