Tier 2 Operations Support Specialist

Job Description

Remote Work:

No

Job Number:

R0238569

Location:

Chantilly,VA,US

Tier 2 Operations Support Specialist

The Opportunity:

Engineering to make a system more resilient and efficient frees up time and money to build more capabilities. Whether you come from a background in network engineering, systems administration, or sof tware development, if you have a passion for making systems better, we need you!

As a site reliability engineer ( SRE ) on our team, you’ll help the Intelligence Community develop more robust systems by building a resilient infrastructure. You’ll build in redundancy, implement monitoring tools, and automate wherever possible. You’ll reduce toil by scripting routine tasks and automating self-repair. This is your chance to further your skills in cloud infrastructure and technologies while continuing to grow your SRE experience.

Work with us as we help enhance our security posture to protect national security.

Join us. The world can’t wait.

You Have:

• 2+ years of experience in IT operations, system administration, or SRE • Experience performing second‑level troubleshooting for system, application, or network issues • Experience using enterprise monitoring and incident management platforms such as ServiceNow, JIRA, or EMS • Experience with Linux or Windows system administration • Experience escalating and coordinating with Tier 3 teams for complex problem resolution • Ability to analyze logs, correlate events, and validate system‑level issues • Ability to work rotating round-the-clock shifts, including nights, weekends, and holidays • TS/SCI clearance with a polygraph • HS diploma or GED • Ability to obtain a Security+ CE, SSCP, CCNA-Security, or GSEC Certification within 6 months of start date

Nice If You Have:

• Experience supporting on‑call, after‑hours, or recall‑based operations models • Experience scripting, automation tools, or troubleshooting frameworks • Experience analyzing dashboards, mission applications, system metrics, or infrastructure health tools • Ability to collaborate with cross‑functional engineering and mission teams in a high‑tempo environment • Possession of excellent written and verbal communication skills, to communicate effectively with technical and non-technical staff • Associate’s degree in IT, Cyber, or Engineering preferred; Bachelor's degree in IT, Cyber, or Engineering a plus • Industry cloud foundational AWS Cloud Practitioner, CompTIA Cloud+, or MS Azure Fundamentals Certification • Security+ CE, SSCP, CCNA-Security, or GSEC Certification • Security+, Network+, or Linux+ Certification