Technology Infrastructure Technician

Required : Associate degree in Information Technology, Computer Networking, Electronics Technology, Telecommunications, Computer Science, or a related field; and three (3) years of experience in structured cabling, telecommunications, network infrastructure, low-voltage systems, electronic security systems, or a related technology support environment. Ability to follow technical instructions, use basic tools and equipment, perform routine technology infrastructure support tasks, and read and follow basic technical diagrams and documentation. Equivalency: Any equivalent combination of education, training, and/or experience as approved by the Human Resources Department. FLSA Status: Non-Exempt Grade: Six (6) Salary: $54,007 - $58,733 DOE

Background: Located in Carlsbad, New Mexico, Southeast New Mexico College (SENMC) is a newly independent public community college accredited by the Higher Learning Commission. A proud Hispanic Serving Institution, it awards certificates and associate degrees that serve the needs of its region and prepare students to transfer to programs at other colleges or universities. SENMC offers Early College and Dual Credit programs in collaboration with local high schools.

Southeast New Mexico College enjoys the strong support of its community, and has been awarded several grants, which include $11.7 million from the U.S. Department of Energy and several multimillion-dollar grants from the U.S. Department of Education for student support.

The college’s diverse employee pool includes 38 full-time faculty, 48 adjunct faculty, and 112 staff members. SENMC offers a generous benefits package which includes medical, dental, retirement, and college tuition reimbursement. More information on SENMC can be obtained from its website at https://senmc.edu .

Purpose and Scope:

The Technology Infrastructure Technician performs routine technical work involving the installation, maintenance, organization, and support of the College's technology infrastructure. This position supports structured cabling, low-voltage systems, network infrastructure, wireless connectivity, telecommunications equipment, and electronic security systems. The Technician performs assigned tasks using established procedures and contributes to the reliable operation and maintenance of campus technology infrastructure.

Duties and Responsibilities:

• Assists with the installation, labeling, organization, testing, and maintenance of structured cabling systems, including CAT5/CAT6 and fiber optic cabling, under established procedures and direction. • Assists with cable terminations, punch-downs, connectivity testing, and related basic infrastructure tasks using appropriate tools and equipment. • Assists with the installation and maintenance of low-voltage infrastructure, including network cabling, patch panels, equipment racks, cable management systems, and telecommunications closets. • Assists with the installation, maintenance, and basic troubleshooting of telecommunications equipment and related infrastructure. • Assists with the installation, maintenance, and basic troubleshooting of network switches, wireless access points, and other technology infrastructure equipment under the direction of the Technology Infrastructure Specialist or Director. • Assists with the installation, inspection, maintenance, and support of electronic security systems and related infrastructure, including surveillance cameras, access control systems, card readers, door hardware, and other security technologies. • Performs routine inspections of telecommunications rooms, network cabinets, cabling, and infrastructure equipment to identify organization, functionality, or maintenance concerns. • Assists with technology infrastructure upgrades, equipment deployments, network expansions, and technology-related construction, renovation, and facility improvement projects. • Responds to routine infrastructure-related service requests and assists with basic troubleshooting of connectivity, cabling, telecommunications, and technology equipment issues. • Identifies and reports infrastructure problems that require advanced troubleshooting or specialized technical support to the Technology Infrastructure Specialist or Director. • Maintains accurate records of completed work, equipment installations, service requests, cable labeling, and other infrastructure-related activities. • Assists with maintaining accurate documentation of technology infrastructure, equipment locations, and cable layouts. • Provides courteous and responsive customer service to faculty, staff, students, vendors, and other College personnel regarding routine infrastructure-related requests. • Follows established safety procedures, building codes, manufacturer specifications, and College technology policies and procedures. • Maintains work areas, telecommunications rooms, equipment areas, tools, and materials in an organized and safe condition. • Assists with organizing and maintaining technology infrastructure tools, supplies, equipment, and materials. • Participates in training and develops knowledge of technology infrastructure systems, equipment, procedures, and industry practices. • Performs other related duties as assigned.