Service Manager
About this role
Description
We are seeking an experienced and motivated Service Manager to lead our service department. This role is responsible for overseeing daily operations, driving profitability, ensuring high-levels of Guest satisfaction, and developing a high-performing team of technicians.
Key Responsibilities
• Manage all aspects of the service department, including workflow, scheduling, and productivity • Lead, coach, and develop service technicians and support Team • Monitor and improve key performance metrics (labor sales, effective labor rate, hours per RO, guest satisfaction scores, etc.) • Ensure exceptional Guest experiences and handle escalated Guest concerns • Maintain compliance with manufacturer standards and warranty requirements • Control expenses, manage departmental budget, and drive profitability • Work closely with sales departments to maximize overall dealership performance • Maintain a safe, organized, and efficient shop environment
Qualifications
• 3+ years of experience in an automotive dealership service department • Strong leadership and team development skills • Proven track record of driving service department performance and profitability • Excellent communication and Guest service skills • Familiarity with dealership management systems (CDK, etc.) • OEM experience preferred
This position is paid on a commission/incentive-based Pay Plan. $60-$90k+/year (commission based). The compensation is comprised of a Base Draw and incentives for key metrics including Guest Service scores, net income, and gross profit. There is no limit or cap on the incentive amounts!
We offer YOU:
• Opportunity for growth and advancement within our Company! • Leader in our industry for overall Employment Package! • Medical Insurance • Dental Insurance • Vision Plan • Health Savings Account • Cafeteria Plan • Life Insurance • Employer sponsored 401(k) & potential Profit Sharing • Paid Time Off • Designated Paid Holidays
The Health, Wellness, and Safety of our Team Members is a Top Priority for our Company!
Mills - A Trusted Tradition Since 1922!