Front Desk Patient Registrar

University Hospitals Urgent Care - Deliver Exceptional Patient Care with Purpose

Are you a friendly, detail-oriented professional who thrives in a fast-paced environment? Join University Hospitals Urgent Care as a Patient Service Representative (PSR) and be the first point of contact in providing a welcoming and efficient patient experience. Your role is essential in ensuring seamless front-office operations while making a meaningful impact on those we serve.

As a Patient Service Representative, you will create a positive experience for every patient by managing front-office operations, assisting with administrative tasks, and supporting the overall clinic workflow. This role is ideal for someone who enjoys customer service, problem-solving, and working in a team-oriented healthcare setting.

Why You'll Love Working Here:

• LIFE-Work Balance & Flexible Schedule: Full-time (3-day/12-hour shifts, 8 AM - 8 PM) - No overnight shifts, so you can prioritize both your career and personal life! • Competitive Pay & Benefits: Medical, Dental, Vision, Prescription, Pet Insurance & more • Paid Time Off & Holidays: Recharge and take care of yourself • 401K with Company Match: Plan for your future • Wellness Support: Employee Assistance Program (EAP) & Wellness Initiatives • Professional Growth: Leadership opportunities & professional development

Key Responsibilities:

• Warm Welcome : Greet and assist all patients and visitors with a positive attitude, ensuring they feel comfortable and valued. • Patient and Business Documentation : Maintain confidentiality while collecting and organizing important patient and business documents. • Insurance Verification : Analyze health insurance benefits, verify eligibility, and provide patients with relevant payment policies and billing/collection information. • Financial Responsibility : Determine and collect each patient's financial responsibility, ensuring transparency and clarity about costs. • Collaborative Support : Assist the practice manager, providers, and other staff members as needed to ensure smooth daily operations. • Compliance : Understand and enforce healthcare regulatory requirements such as HIPAA and OSHA standards, ensuring all documentation and processes are handled according to guidelines. • Administrative Duties : Perform office procedures and general administrative tasks; proficiently operate office medical equipment. • Quality Assurance : Oversee compliance with quality assurance programs, CLIA waived laboratory requirements, and patient result trackers. • Travel Requirement: Support staffing and operational needs by traveling to other University Hospitals Urgent Care locations as required.