Digital Business Manager

General information

Name

Digital Business Manager

Job Posting date

24-Sep-2026

Job Code

JC01314

Country/Region

Hong Kong

Banner

7-Eleven

Department

Format Digital

Section

Quarry Bay

Site

FWD Tower

Job Type

Store Support Centre

Job ID

16825

Description & Requirements

Is this your next challenge in Omnichannel?

The challenge is to:

Digital & Omnichannel Strategy Leadership

• Develop and execute the Digital & Omnichannel strategy and roadmap to achieve business growth objectives. • Drive growth across e-commerce, retail media, loyalty, CRM, and digital partnerships. • Identify market opportunities, customer trends, and strategic investments to accelerate business performance.

Team Performance & KPI Management

• Own digital business performance and deliver revenue, profit, and customer growth targets. • Establish, monitor, and optimize KPIs across all digital initiatives and channels.

Customer Experience & Omnichannel Excellence

• Enhance the end-to-end customer journey across digital and physical touchpoints. • Drive customer engagement, retention, and satisfaction through customer-centric initiatives. • Ensure a seamless omnichannel experience across app, loyalty, e-commerce, and stores.

Retail Media & Cross-Functional Execution

• Lead the development and execution of Retail Media initiatives to drive new revenue streams. • Partner with internal stakeholders to deliver digital priorities, drive alignment and execution of key digital initiatives.

Budget & Resource Management

• Manage Digital Business budget and P&L to achieve financial objectives. • Optimize resource allocation and investment priorities to maximize ROI. • Ensure effective financial planning, governance, and performance management.

Team Leadership & Capability Development

• Lead and develop a high-performing Digital Business team. • Build capabilities in digital commerce, retail media, CRM, and analytics.

Do you have experience in Digital Business?

• Bachelor Degree in Business Administration, Marketing, E-Commerce, Technology, Digital Innovation, or related disciplines. • 5-8 years of experience in Digital Business, E-Commerce, Omnichannel, Retail Media, Digital Marketing, Commercial Strategy, or Business Transformation, with a proven track record in driving digital growth and business performance. • Strong experience in leading cross-functional initiatives, preferably within retail, FMCG, loyalty, or consumer-facing industries. • Strong business acumen with expertise in digital commerce, omnichannel business, and retail media. • Data-driven with strong analytical, KPI management, and business performance capabilities. • Excellent stakeholder management, communication, and influencing skills. • Proven leadership capability in team management, talent development, and change management. • Good command of both spoken and written English.

7-Eleven possesses the largest retail store network with over 1000 convenience stores in Hong Kong and Macau. Apart from providing quality fresh, fast food and convenient products, the chain provides a wide range of value-added services such as bill payments, mobile cards, ticketing, and pick-up services to meet customers' convenience needs. To cope with our rapid business development, we are inviting energetic and high-caliber individuals to join our team.

DFI Retail Group is responsible for ensuring that all personal information collected from each Candidate presented to DFI Retail Group is used for recruitment purposes only and the data collection process is in accordance with all applicable laws and compliant with the Code of Practice on Human Resource Management.

To find out more about Our Businesses and Our People, please visit our website https://www.dfiretailgroup.com